Mystery Shopper Assignment Example | Topics and Well Written Essays - 1250 words

Mystery Shopper - Assignment ExampleThe three travel agencies provide a big range of services including organizing cruises, guided tours, vacations, and flights among others. However, each company has a unique offering. Although they operate in the equivalent sector, I must admit that my experience with each of the three travel agencies was kinda different. The purpose of this piece is to present a critical analysis of my experiences after visiting the three travel agencies.Liberty get off when I visited Liberty Travel, the first impression I got was that of a healthy-established company. The office was quite big considering that it was a travel agency. There were between 50 and 60 employees in the large office that was turn outd in such a way that one could actu every last(predicate)y see the entire space. The employees looked motivated and welcoming. I was go to to immediately I entered the office. The employee who attended to me was very jovial, which I loved. She was ver y keen on listening to me and provided me with all the information that I needed. The packages they were offering were very good. I was particularly pleased to know that the company could organize personalized vacations where the customer would suggest what experiences he or she would love. However, the main weakness I found in Liberty Travel was their pricing. The company had very high prices, which I thought was over the board. If I possess the company, I would provide a variety of packages at different prices to accommodate the rich as well as the middle income people.American Express Travel the American Express Travel office was quite small with less than 30 employees. However, I noted that there were very many customers waiting to be served. Personally, I waited for about 10 minutes to be served, which I felt was a weakness in the company. The employees were warm and welcoming. However, they did not seem as keen with customers as I had witnessed at Liberty Travel. For example , preferably than help me fill out the forms,